Impact of Compulsory Citizenship Behavior on Employee Performance: A Mediating Role of Perceived Insider Status and Moderating Role of Psychological Hardiness

Abstract

The current study investigates the relationship between compulsory citizenship behavior (CCB) and employee performance (EP) through the underlying mechanism of perceived insider status (PIS) and the moderating effect of psychological hardiness (PH). For this purpose, data were collected through a non-probability convenience sampling technique in three-time lags from 376 employees working in hotels located in Pakistan. The results support the effect of compulsory citizenship behavior on employee performance, directly and indirectly, through the perceived insider status of employees. Results also support the moderating role of psychological Hardiness weakening the negative relationship between CCB and perceived insider status.